Shipping & Return Policy

We want you to love your Urban Bird & Company purchases! If something doesn't work out, please review our shipping and return policies below.

Shipping

• $6.95 flat-rate shipping within the United States.

• FREE shipping on orders over $125!

• Orders are typically processed and shipped within 24 to 48 hours.

• FREE local pickup is available at both our Cheboygan and Alpena, Michigan locations. Simply select your preferred pickup location at checkout.

Returns for Online Orders

• Returns must be requested and postmarked within 14 days of the original purchase date.

• A receipt or order confirmation is required for all returns.

• Items must be in new, unworn condition with original tags attached and free of odors, pet hair, damage, or signs of wear.

• Online returns are eligible for store credit only.

• Final Sale Items: Accessories and other non-clothing items, intimates, leggings, and sale or clearance merchandise are not eligible for return.

• Original and return shipping charges are the customer's responsibility and are nonrefundable.

Returns for In-Store Purchases

• Returns must be made within 30 days of the original purchase date.

• A receipt is required for all returns.

• Items must be in new, unworn condition with original tags attached and free of odors, pet hair, damage, or signs of wear.

• Eligible returns will be refunded to the original form of payment, except for cash purchases.

• Purchases made with cash will receive store credit only.

• Final Sale Items: Accessories and other non-clothing items, intimates, leggings, and sale or clearance merchandise are not eligible for return.

Holiday Return Policy for In-Store Purchases

To make holiday gifting a little easier, we're extending our in-store return window for the holiday season!

• In-store purchases made November 1 through December 24 are eligible for an extended 45-day return window from the original purchase date.

• A receipt is required for all returns.

• Items must be in new, unworn condition with original tags attached and free of odors, pet hair, damage, or signs of wear.

• Eligible returns will be refunded to the original form of payment, except for cash purchases, which will receive store credit.

• All standard final sale exclusions still apply.

• Online purchases are not eligible for the extended holiday return window and remain subject to the standard 14-day online return policy.

Thank you for shopping small and supporting Urban Bird & Company! We appreciate you shopping with us in Cheboygan, Alpena, and online!